imagesWhen many people refer to “finding a good plumber,” they don’t realize the scope that term encompasses. To begin with, a homeowner who makes such a statement generally is looking to find someone to make repairs or additions to his/her home’s plumbing system. In contrast, a plumbing contractor who designs and installs plumbing systems for new construction projects might consider the homeowner’s choice unsuitable. Experienced repair plumbers collect vast knowledge of various products and components, which they service on a regular basis. Their experiences working with these many products give them a unique advantage over new construction plumbers who primarily design and install new plumbing systems and components and rarely perform maintenance on them. New construction plumbers, on the other hand, usually possess production and mechanical skills that give them an advantage on new construction jobs over typical repair plumbers. As a plumbing contractor who has worked for many years contracting and servicing both areas, I have found that generally speaking long time service plumbers rarely develop the production skills required to successfully accomplish their required new construction tasks at the level of their new construction contemporaries. Conversely, new construction plumbers, as a rule, find it difficult to develop and master the communication and organizational skills that the typical service plumber demonstrates effortlessly on a daily basis. Many, if not most new construction plumbers would never consider taking a job that brings them in such close proximity with the general public and involves the detailed record keeping that service plumbing requires. It is rare that one can ever find a plumber who has mastered both ends of the plumbing spectrum. When you do find such an individual, as a plumbing contractor, it is wise to provide ample incentive and monetary recompense to keep that employee satisfied and positively engaged in your business. Failure to do that usually results in that special employee becoming one of your biggest and most successful competitors.